SIA “Jelgavas tipogrāfija” General Terms of Cooperation
Jelgava, 25 June 2025
This document outlines the terms and conditions governing our legal relationship with the CLIENT. All projects or services provided by JELGAVAS TIPOGRĀFIJA are subject to these terms and conditions, unless a separate, specific written agreement or contract has been concluded between the CLIENT and JELGAVAS TIPOGRĀFIJA.
1. Work and payment stages
1.1. Projects are divided into logical work stages, including the procurement of materials. If the CLIENT cancels the project, an invoice will be issued to the CLIENT for the materials and the production stages already completed. These terms take effect upon the CLIENT’s written request (including via fax, e-mail, WhatsApp, SMS, etc.) to commence the work.
1.2. If the CLIENT wishes to carry out a test print before the start of printing, it will be treated as a separate order and subject to an appropriate charge. Any corrections to the CLIENT’s print files or additional requests submitted after the start of production that result in downtime will incur an additional fee.
2. Quotation
2.1. Every quotation is based on a written price inquiry submitted by the CLIENT. By confirming the quotation and placing the order, the CLIENT also confirms agreement to cooperate with JELGAVAS TIPOGRĀFIJA under these General Terms of Cooperation.
2.2. Before work begins, the CLIENT is advised to carefully review and verify the quotation. By agreeing to the costs, both parties also agree on the file submission terms and deadlines. The quotation is valid for 30 days. Any changes requested by the CLIENT may affect the project execution timeline and may result in additional charges. If the CLIENT is not registered for VAT in their country of residence or fails to provide a tax identification number, JELGAVAS TIPOGRĀFIJA will apply the VAT rate in accordance with Latvian law.
2.3. If the CLIENT changes materials or technical specifications after confirming the order, JELGAVAS TIPOGRĀFIJA reserves the right to request payment for already ordered materials anGeneral Terms Acceptance Claused to revise the costs accordingly based on the modified project specifications.
3. Submission of print files and layout service fees
3.1. Every quotation is based on print-ready PDF files that comply with the standards set by JELGAVAS TIPOGRĀFIJA (available here). The CLIENT must ensure that all submitted files meet these requirements. If the quality of the files does not meet JELGAVAS TIPOGRĀFIJA’s printing standards, an additional fee will be charged for preparing the files for printing. JELGAVAS TIPOGRĀFIJA is not responsible for the print quality of images if the issue arises from low or inappropriate resolution in the CLIENT’s submitted files. The hourly rate for layout work is EUR 30. In the event of cancellation, payment is required for all time spent on layout. Print files are stored for 12 months following job completion and may be deleted after that period.
3.2. If the CLIENT fails to meet the file submission deadline, the parties must agree on new submission and order fulfillment dates. If no agreement is reached, the order will be considered cancelled.
4. Revisions and changes
4.1. Any new work requested by the CLIENT after the price inquiry and quotation have been approved by JELGAVAS TIPOGRĀFIJA is considered a revision or change. If the technical specification is significantly altered compared to the original specification, JELGAVAS TIPOGRĀFIJA may submit a new quotation to the CLIENT for approval before continuing the work. If no agreement is reached, the order will be considered cancelled.
5. Order execution time
5.1. The CLIENT must place the order at least two weeks prior to submitting the print files. For most projects, printing takes approximately 10–15 full working days, provided all necessary materials are available and production capacity allows. Large-volume or technically specific projects may require additional time. The production timeline starts on the next working day after JELGAVAS TIPOGRĀFIJA receives written approval of the low-resolution print files by email. JELGAVAS TIPOGRĀFIJA is not responsible for delays caused by the CLIENT’s failure to approve files or provide other required information in time.
5.2. If the CLIENT suspends the project for 30 days or longer, the CLIENT must pay in full for the materials and work completed up to the suspension date.
6. Subcontracting
6.1. JELGAVAS TIPOGRĀFIJA reserves the right to subcontract services unless otherwise indicated by the CLIENT. JELGAVAS TIPOGRĀFIJA is responsible for the quality of the subcontractor’s work.
7. Print run surplus and shortage
7.1. The CLIENT accepts a print run surplus or shortage not exceeding 4% of the ordered quantity. JELGAVAS TIPOGRĀFIJA will issue an invoice based on the actual delivered quantity. If the CLIENT requires a guaranteed quantity, the allowable tolerance must be specified in the price inquiry.
8. Colour proofs, colour matching and print quality
8.1. Due to the variety of paper types and possible color shifts during finishing processes (e.g., lamination or varnishing), JELGAVAS TIPOGRĀFIJA cannot guarantee exact color matching with the print proof.
8.2. If the CLIENT does not request a color proof but instead submits a previously printed sample or their own color reference, JELGAVAS TIPOGRĀFIJA will make every effort to match the final product to the CLIENT’s sample as closely as possible. However, due to technical variations, material changes, aging, paper yellowing, or other factors, exact color matching cannot be guaranteed.
8.3. The only acceptable and valid reference for printing is a certified color proof printed on appropriate coated or uncoated paper at a 1:1 scale, clearly representing the intended print result. Each color proof must include: print date, file name of the proof, printing standard used, Ugra/Fogra Media Wedge v3, and a validation mark confirming compliance with the selected printing standard.
9. Errors and deficiencies
9.1. The CLIENT is responsible for carefully reviewing the accuracy of the proofs, including spelling and technical illustrations. JELGAVAS TIPOGRĀFIJA is not liable for any errors or deficiencies originating from CLIENT-provided materials.
10. Complaints
10.1. All complaints and claims must be submitted in writing within 10 (ten) working days from receipt of the products. Claims submitted after this deadline will not be accepted.
11. Intellectual property disclaimer
11.1. The CLIENT is fully responsible for ensuring that all materials provided to JELGAVAS TIPOGRĀFIJA for reproduction or order execution comply with copyright, trademark, and patent protection regulations.
11.2. The CLIENT assumes all liability related to such materials. The CLIENT shall indemnify JELGAVAS TIPOGRĀFIJA for any losses, costs, or claims, and defend the company against any legal proceedings, damages, or liabilities resulting from infringement of protected intellectual property rights due to the unlawful use of submitted images, slogans, trademarks, or graphic content.
12. Publishing rights
12.1. JELGAVAS TIPOGRĀFIJA reserves the right to photograph, distribute, or publish any work produced for the CLIENT free of charge for marketing and promotional purposes, including the name of the commissioning client.
13. Right of refusal
13.1. JELGAVAS TIPOGRĀFIJA reserves the right to refuse service to the CLIENT, with or without justification, if the project content is pornographic, incites hatred, is unethical, subject to national or international sanctions, contradicts the company’s core values, or for other valid reasons.
14. Delivery and transportation
14.1. The quotation may include delivery to a single address unless otherwise specified. The default delivery terms are INCOTERMS 2020 DAP (delivered-at-place). If delivery conditions are changed, JELGAVAS TIPOGRĀFIJA will adjust the charges according to applicable shipping costs.
14.2. The CLIENT must provide the delivery address at least one week before dispatch. Failure to do so may prevent timely transportation. If express delivery is requested and confirmed, all associated costs will be charged as an additional fee.
15. Storage of finished goods
15.1. Upon receiving the finished goods, the CLIENT is responsible for storing them under suitable conditions. JELGAVAS TIPOGRĀFIJA shall not be liable for any deformation of finished goods (paper and cardboard) resulting from the CLIENT’s failure to comply with the acclimatization and storage instructions (available here).
16. Ownership and supplier responsibility
16.1. If the CLIENT supplies their own materials, they are responsible for the quality and suitability of the materials and finished products. JELGAVAS TIPOGRĀFIJA reserves the right to refuse service if the provided materials are of insufficient quality. The CLIENT must provide additional quality materials to meet production requirements.
16.2. Upon prior agreement, JELGAVAS TIPOGRĀFIJA may invoice the CLIENT for the transportation and storage of paper or other raw materials provided by the CLIENT for production purposes.
17. Payment terms
17.1. Unless otherwise agreed, 100% prepayment is required (at least 50% before ordering paper and materials, and the remaining 50% before dispatch to the CLIENT). For long-term partners with trade credit insurance, a credit limit and post-payment terms may be granted based on financial indicators (balance sheet, P&L).
17.2. Late payments are subject to interest at a rate of 0.07% per day. If delayed payment results in disputes or legal proceedings, the CLIENT agrees to cover all legal and debt recovery costs incurred by JELGAVAS TIPOGRĀFIJA. The company works with a credit insurance provider for debt collection.
18. Force majeure circumstances
18.1. The Parties shall not be held liable if the performance of the contractual obligations becomes impossible due to force majeure circumstances. Force majeure refers to circumstances that were not foreseeable or preventable by the Party, are beyond its control and responsibility, and prevent the fulfilment of contractual obligations.
18.2. Force majeure includes, but is not limited to, war, blockade, embargo, export and import restrictions, epidemics, pandemics, military actions, acts of terrorism, cyberattacks, the application of national or international sanctions, natural disasters, fires, floods, hurricanes, other natural calamities, and social conflicts (strikes, boycotts, lockouts), or other extraordinary events that could not be foreseen at the time of contract conclusion or performance, and which make contract fulfilment impossible.
18.3. The Party affected by force majeure shall notify the other Party in writing within 3 (three) days of the occurrence, specifying the nature, start date, and estimated end of the circumstances, if possible.
18.4. After the end of the force majeure circumstances, the Parties shall agree in writing on extending the contract term or terminating the agreement. If no agreement can be reached or force majeure lasts more than 1 (one) month, either Party may unilaterally terminate the contract.
19. Governing law and dispute resolution
19.1. All legal relations between the Parties shall be governed by the laws of the Republic of Latvia.
19.2. Any disputes or claims shall first be resolved through mutual negotiations. If no resolution is reached within 10 (ten) days from the initiation of negotiations or receipt of a written complaint, all complaints, claims, and disputes shall be resolved in the general jurisdiction courts of the Republic of Latvia, according to the legal address of JELGAVAS TIPOGRĀFIJA.
20. General terms acceptance clause
20.1. By placing any order with JELGAVAS TIPOGRĀFIJA, the CLIENT fully and unconditionally accepts these General Terms of Cooperation.